Storm Commerce Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Norce Merchant Center [Storm] Operational

90 days ago

99.99 % uptime

Today

Storm API Operational

90 days ago

99.96 % uptime

Today

Storm Connect Operational

Storm Query Operational

Storm Event Operational

Storm Internals Operational

Storm Imageserver Operational

Storm Stage Operational

Storm Export Feeds Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storm API Response times

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Storm Admin

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Storm API Uptime

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Past Incidents

Nov 30, 2022

No incidents reported today.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

Experiencing delayed order delivery

Resolved - Order throughtput was increased and the order queue was caught up at ca 01:00.
Nov 26, 09:39 CET

Monitoring - Due to very high Order throughput, we're experiencing delays in order delivery. Expect delays for payed basket to be transformed to orders and delivered to customer ERP systems. We're scaling up to be able to deliver more orders per minute.
Nov 25, 22:22 CET

Nov 25, 2022

Internet connectivity problems

Resolved - Storm's Data Center Provider has confirmed the network error. It was caused by a change in a central switch in the backup data center which had an unexpected effect of disrupting network connections in the primary data center. The change is rolled back and will not be attempted again.
Nov 25, 15:23 CET

Investigating - We've experience another internet connectivity issue, and are working closely with our data center provider to prevent the problem from occurring again.
Nov 25, 15:03 CET

We've experienced internet outage to Storm Commerce

Resolved - The problem has been resolved. Our service provider is investigating the internet connectivity problem further, the problem affected the entire data center and the internet connectivity was lost for 1 minute 35 seconds at 14:15.
Nov 25, 14:41 CET

Update - We are continuing to investigate this issue.
Nov 25, 14:38 CET

Investigating - We've experienced internet connectivity loss to Storm datacenter, we were down 14:15-14:16. We're in contact with our Internet Service Provider to determine the extent of the problem. We're currently up.
Nov 25, 14:23 CET

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

Delay on price updates

Resolved - We're back to normal price update rates and delays.
Nov 21, 23:02 CET

Monitoring - We're currently having substantially more price updates than normal high load, which means that price updates takes longer time to be activated. We don't experience any problems, but expect longer delays than normal.
Nov 21, 20:40 CET

Nov 20, 2022

Order service lags behind processing orders

Resolved - The queue is almost processed now with new order service instances. Issue resolved.
Nov 20, 13:52 CET

Monitoring - Order service have received more orders than it can handle. We have scaled out service to five more instances to handle order load and monitoring performance. You may experience lag for a while until order queue has been processed.
Nov 20, 13:45 CET

Nov 19, 2022

No incidents reported.

Nov 18, 2022

Problems with order create and order create messages to ERP

Resolved - The problem has been resolved. Parallelism has been increased and the queue is decreasing rapidly and will be caught up shortly.
Nov 18, 14:37 CET

Update - After analysis we've discovered that orders are being created and sent to Customer ERP systems, but are currently delayed ca one hour. We're working on increasing throughput.
Nov 18, 12:42 CET

Investigating - We're currently having problems with payed baskets not being completed to orders, and therefore orders are not transmitted to customer ERP. We are investigating the issue.
Nov 18, 12:20 CET

Nov 17, 2022

No incidents reported.

Nov 16, 2022

StormApi performance problems

Resolved - We continue working on the issue, the performance is nearly back to normal. The problem is related to recurring database maintenance which has not been executed correctly and has caused the performance issue. We need to perform further analysis and will continue to monitor to ensure the correct actions have been taken. We plan to publish a post-mortem during Thursday 17th.
Nov 16, 18:45 CET

Update - We have to a certain extent restored services, we continue to work on the issue.
Nov 16, 16:56 CET

Update - StormApi is currently unavailable, we continue to work on resolving the problem.
Nov 16, 16:35 CET

Update - We continue to investigate the issue, we have currently no prognosis to when the problem may be resolved.
Nov 16, 16:07 CET

Investigating - We're currently having, and have had intermittent problems, with performance in StormApi, we're investigating the problem.
Nov 16, 15:26 CET

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