All Systems Operational
Storm Admin ? Operational
90 days ago
99.99 % uptime
Today
Storm API ? Operational
90 days ago
99.6 % uptime
Today
Storm Admin (old) ? Operational
Storm Connect ? Operational
Storm Query ? Operational
Storm Event ? Operational
Storm Internals ? Operational
Storm Imageserver ? Operational
Storm Stage ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Storm API Response times
Fetching
Storm Admin
Fetching
Storm API Uptime
Fetching
Past Incidents
Feb 24, 2020

No incidents reported today.

Feb 23, 2020

No incidents reported.

Feb 22, 2020
Postmortem - Read details
Feb 22, 12:42 CET
Resolved - The incident is resolved, we will be back with post mortem.
Feb 22, 10:32 CET
Update - The team is working together with our infrastructure partner to find root cause according to our standard protocol, ruling out potential causes.
Feb 22, 10:02 CET
Investigating - We are experiencing a major outage in Storm frontend API on the production environment.

We are investigating the issue.
Feb 22, 08:15 CET
Feb 21, 2020

No incidents reported.

Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020
Resolved - After closely monitoring the load and performance of the database, we're closing this incident. We will continue to find the root cause and will publish a Post Mortem in a few days after analysis of the problem together with our sourcing vendor.
Feb 17, 09:42 CET
Update - The problem is related to database memory issues which cannot immediately be determined. We've therefore switched over to the failover database cluster and according to monitoring, performance is back to normal (can be slightly slower initially before cache's are fully loaded). We will continue closely monitor performance and load and will involve necessary parties to determine root cause.
Feb 16, 16:33 CET
Update - We are continuing investigating this issue, it's related to performance issues regarding basket/quotation management.
Feb 16, 15:56 CET
Investigating - We're currently experiencing slow response times of the Storm API, we're investigating.
Feb 16, 15:26 CET
Feb 15, 2020
Resolved - Feeds are up and running again. The problem was a knock-on effect from the issues with the certificates earlier
Feb 15, 17:50 CET
Investigating - The feeds from Storm are currently not distributing any data. We are investigating the causes.
Feb 15, 17:09 CET
Resolved - The certificate for *.storm.io expired at 2020-02-15 13:00. Due to the human factor, the certificate for api.storm.io was not updated in time. The certificate was updated and the services at api.storm.io was available again at 13:49.

We apology for the downtime, and we are working on routines to automate certificate management and updates to prevent the impact of the human factor. We've also updated our monitoring routines to alert further in advance.

Please contact support@storm.io if you have further questions or still are experiencing problems!
Feb 15, 01:00 CET
Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020
Resolved - StormAPI and Storm Admin experienced intermittent slow responses and timeout errors for two periods; 14:29 to 14:37 and 15:05 to 15:13. The root cause of the problem has been identified and we're working on permanently preventing the problem from occurring again.
Feb 10, 15:25 CET