Update - We still have problems related to saving products in Storm Admin where the save is blocked by a warning message that another user or process updated the product. We're working hard on resolving the problem, but it's a complex issue and requires extensive testing. We will deploy a new version where some of this issues are resolved, but without risking reintroducing the problems with people overwriting each others changes which is the reason for the concurrency control.

We will also communicate directly with customers who are most effected and update this issue.
Mar 17, 14:58 CET
Update - We are currently experiencing intermittent issues in Storm Admin when saving product information. In Storm Admin, several background jobs are running to ensure data integrity and these are occasionally causing conflict when a user saves updated product data causing a popup to appear with the text "Warning, Rules and settings changed this item 2020-03-02 12:47, Copy your changes and reload page to get updated item".

If the popup appear, a workaround is to copy your edited texts and reload the page by pressing "Revert" and then resave your texts.

We are currently working on a solution and apologize for any inconvenience this may cause.
Mar 3, 20:03 CET
Monitoring - We have deployed patch release 3.1.42.2 that contains the following fixes:

Product text: Cannot save meta tags for variantized products.
Product parametrics: Cannot select empty list parametrics.
Supplier: Cannot create new suppliers.

We continue monitoring logs. Another patch will be relased tomorrow on 3rd of mars.
Mar 2, 16:31 CET
Investigating - We are currently experiencing product update issues in our Storm Admin UI-interface regarding product population in our production-environment.

At the time being we're investigating the matter to resolve this as soon as possible.

If you have urgent product updates that need to be done before the weekend, please send these to the below adress as an excel-format file containing PartNo and the field you want to update aswell as the information that needs to be populated to the below supplied email-adress.

We are ofcourse sorry for this temporary inconvenience.

If any further questions or inquiries would remain, don’t hesitate reach out to us.
support@storm.io
Feb 28, 14:48 CET
Storm Admin ? Operational
90 days ago
99.99 % uptime
Today
Storm API ? Operational
90 days ago
99.61 % uptime
Today
Storm Admin (old) ? Operational
Storm Connect ? Operational
Storm Query ? Operational
Storm Event ? Operational
Storm Internals ? Operational
Storm Imageserver ? Operational
Storm Stage ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Storm API Response times
Fetching
Storm Admin
Fetching
Storm API Uptime
Fetching
Past Incidents
Mar 31, 2020

No incidents reported today.

Mar 30, 2020
Resolved - The problem is resolved and response times are back to normal. The reason to the problem was a faulty search index which caused request queues. We're investigating why the automatic update didn't behave as normal.
Mar 30, 19:13 CEST
Identified - We're experiencing performance problems in StormAPI, we've identified the problem and are working on a resolution.
Mar 30, 19:02 CEST
Mar 29, 2020
Resolved - The performance for StormAPI and Storm Admin is back to normal, the problem mostly affected reading and updating baskets, and the problem is suspected to be caused by a data cleansing job. The job executes daily, and don't affect performance generally. We will continue to find the root cause.
Mar 29, 18:52 CEST
Investigating - We're experiencing performance issues in StormAPI and Storm Admin since ca 18:00, we're investigating the problem.
Mar 29, 18:29 CEST
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020
Resolved - The performance is back to normal, we will continue to investigate the root cause of the problem.
StormAPI suffered from degraded performance from ~00:45 and was resolved at ~07:30.
Mar 22, 08:03 CET
Update - We are continuing to investigate this issue.
Mar 22, 08:00 CET
Investigating - We're currently experiencing performance problems with StormAPI and Admin. We're investigating.
Mar 22, 07:39 CET
Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.